Refgrow

Messages

Communicate with your affiliates directly from your dashboard.

Overview

Messages provides built-in communication between program owners and their affiliates. Instead of relying on external email threads or chat tools, you can send and receive messages right inside Refgrow. Affiliates see your messages in their portal or embedded widget, and can reply directly.

How It Works

  1. You compose a message from the Messages page in your dashboard.
  2. The affiliate receives the message in their portal or widget under the Messages tab.
  3. The affiliate can read and reply. Their reply appears in your dashboard conversation thread.
  4. Both sides receive email notifications for new messages so nothing gets missed.

Getting Started

Messages are available on all plans. To make sure your affiliates can see the Messages tab:

  1. Go to Settings > Portal and confirm that the Messages block is enabled.
  2. Alternatively, visit the Messages page in your dashboard — if messaging is not yet enabled you can toggle it on from there.
Tip: If you use the embedded widget, make sure the "Messages" block is included in your widget configuration so affiliates can access conversations without leaving your app.

Sending Messages

  1. Navigate to Messages in your dashboard sidebar.
  2. Click New Message and select an affiliate from the dropdown, or open an existing conversation.
  3. Type your message and press Send.

You can send messages to any active affiliate in your program. Each conversation is a chronological thread, so you always have full context.

For Affiliates

Affiliates access messages through the Messages tab in the affiliate portal or the embedded widget. From there they can:

  • Read messages from the program owner
  • Reply directly within the conversation thread
  • See a badge indicator when unread messages are waiting

No additional setup is required on the affiliate side — if Messages is enabled, the tab appears automatically.

Email Notifications

When a new message is sent, the recipient receives an email notification containing a preview of the message and a link to view the full conversation. This applies in both directions:

  • Affiliate receives email when the program owner sends a message.
  • Program owner receives email when an affiliate replies.

Use Cases

Here are some common ways to use Messages to strengthen your affiliate program:

  • Welcome messages: Send a personal welcome when a new affiliate joins your program.
  • Activation reminders: Nudge affiliates who have signed up but haven't started promoting yet.
  • Performance tips: Share conversion tips or high-performing strategies with individual affiliates.
  • Payout notifications: Let affiliates know when a payout has been processed or if payment details need updating.
  • Campaign updates: Announce new promotions, seasonal offers, or changes to commission structures.

Frequently Asked Questions

Can I message all affiliates at once?

Messages are currently one-to-one conversations. For bulk announcements, consider using the email notification feature or reaching out to affiliates individually.

Do affiliates need an account to receive messages?

Yes. Messages are tied to affiliate accounts. The affiliate must be registered in your program to receive and reply to messages.

Will I be notified when an affiliate replies?

Yes. You will receive an email notification whenever an affiliate sends a reply. You can also check the Messages page in your dashboard for unread conversations.

Can I delete a conversation?

Individual messages cannot be deleted at this time. This ensures both sides have a complete record of the conversation.

Next Steps

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Messages — Refgrow Docs