Affiliate Payouts

Managing payments to your affiliates

Overview

Efficiently managing affiliate payouts is critical for maintaining a successful affiliate program. Affiliates are more likely to actively promote your products when they know they'll be paid accurately and on time.

Refgrow offers multiple options for processing payouts to your affiliates, from manual payments to automated bulk processing through integrations.

Payout Settings

Setting Payout Frequency

Determine how often you'll process affiliate payments:

  1. Go to your program settings
  2. Navigate to the "Payouts" tab
  3. Select your preferred payout frequency:
    • Weekly: Process payments every week
    • Bi-weekly: Process payments every two weeks
    • Monthly: Process payments once per month (most common)
    • Quarterly: Process payments every three months
  4. Save your settings

The frequency you choose will be communicated to your affiliates in their dashboard.

Minimum Payout Amount

Set a minimum threshold that affiliates must reach before receiving a payout:

  1. In the "Payouts" tab of your program settings
  2. Enter your minimum payout amount (e.g., $50, $100)
  3. Save your settings

Affiliates will only be eligible for payment when their unpaid earnings meet or exceed this threshold. This helps reduce the administrative costs of processing many small payments.

Payment Methods

Adding Payment Methods

Configure the payment methods you offer to affiliates:

  1. Go to your program settings
  2. Navigate to the "Payouts" tab
  3. In the "Available Payment Methods" section, add methods like:
    • PayPal
    • Wise (formerly TransferWise)
    • Bank Transfer
    • Payoneer
    • Crypto
  4. Save your settings

Affiliates will be able to choose their preferred payment method from your list of options.

Payment Integration Setup

For automated bulk payouts, set up payment integrations:

PayPal Integration

  1. In the "Payouts" tab, find the "Payment Integration Settings" section
  2. Enter your PayPal Client ID and Client Secret
  3. Save your settings

Wise Integration

  1. In the "Payouts" tab, find the "Payment Integration Settings" section
  2. Enter your Wise API Token and Profile ID
  3. Save your settings

Processing Payouts

Accessing the Payments Page

To manage payouts to your affiliates:

  1. Log in to your Refgrow dashboard
  2. Select the program you want to manage
  3. Navigate to the "Payouts" tab

Here you'll see a list of all your affiliates with their payment details and earnings.

Manual Payouts

For individual manual payments:

  1. On the Payouts page, find the affiliate you want to pay
  2. Review their unpaid earnings and payment details
  3. Process the payment manually through the affiliate's chosen payment method (e.g., send a PayPal payment)
  4. Click the "Pay" button next to the affiliate's listing
  5. Confirm the payment amount and method
  6. The system will mark the earnings as paid and update the affiliate's payment history

Bulk Automated Payouts

For processing multiple payouts at once:

  1. On the Payouts page, select the affiliates you want to pay by checking the boxes next to their names
  2. Choose the payment method (PayPal or Wise) from the dropdown menu
  3. Click the "Process Bulk Payout" button
  4. Review the summary showing total affiliates and amount
  5. Confirm the action

Refgrow will automatically process the payments through the selected integration and update the payment status for each affiliate.

Note: Automated bulk payouts are available for users on Pro and Enterprise plans.

Payment History

Refgrow maintains a complete history of all payments made to affiliates:

  • Each affiliate's record shows their total paid earnings
  • The date of their last payment is displayed
  • You can view a detailed payment history for each affiliate

This payment history helps with record-keeping and can be useful for tax reporting purposes.

Affiliate Payment Information

How Affiliates Enter Payment Details

Affiliates can enter and update their payment information through their dashboard:

  1. They log in to their affiliate dashboard
  2. Navigate to the "Settings" or "Payment" section
  3. Select their preferred payment method from your available options
  4. Enter the required details for that payment method (e.g., PayPal email, bank information)
  5. Save their settings

Best Practices

Payout Schedule Consistency

Maintain a consistent payout schedule to build trust with your affiliates. If you say you'll pay monthly, ensure payments are processed at the same time each month.

Payment Method Variety

Offer multiple payment methods to accommodate global affiliates, as not everyone has access to the same payment platforms.

Communication

Clearly communicate your payout policies, including frequency, minimum thresholds, and any requirements for receiving payment.

Record Keeping

Maintain accurate records of all affiliate payments for accounting and tax purposes, and consider providing affiliates with annual earnings statements.

Troubleshooting

Affiliate Missing Payment Details

If an affiliate is eligible for payment but hasn't provided payment details:

  1. Contact them directly to request their payment information
  2. Send them instructions on how to update their payment details
  3. Consider setting up automatic reminders for affiliates with missing payment information
Bulk Payout Failures

If a bulk payout fails, check these common issues:

  1. Verify your payment integration credentials are correct and up to date
  2. Ensure you have sufficient funds in your integrated payment account
  3. Check that affiliates' payment details are valid
  4. Review any specific error messages provided by the payment processor

Next Steps

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